Donohoe Town & Country Limited
General Data Protection Regulation (GDPR)
Who is collecting the data?
Donohoe Town & Country Limited is a property Auctioneering, Estate Agency and Valuers company that is regulated by the Property Services Regulatory Authority. We are a data controller under data protection legislation. This notice explains how we collect and use the personal information received by our customers, clients and tenants. We are committed to protecting your right to privacy and any personal information will be treated with the highest standards of security and confidentiality, strictly in accordance with the General Data Protection Regulation (GDPR).
What data is being collected?
We collect data in the form of your name and contact details (such as; phone, email address, contact address), Personal Public Service Number (PPSN) (where applicable) and store it on our Customer Relationship Management database and paper files.
Your information is collected from:
- Requests for information via our website, email, telephone, post, Donohoe Town & Country & Donohoe Properties facebook pages/message and text
- In-person contact
- Requests for information received from external third parties such as; daft.ie, myhome.ie, property.ie & rent.ie.
If you choose to correspond with us further, we may retain the content of your communications along with your contact information and our responses, as required by the Property Services (Regulation) Act, 2011 and for the purpose of providing you with the relevant property service/transaction.
If you choose to enter into a contract with us or retain our services, based on the services which we are providing to you, we may need you to provide information such as;
- Information we are required to collect to carry out anti-money laundering and identity checks and to comply with our legal obligations, this includes official Photographic Identification and official Proof of Address documentation.
- Where necessary, information relating to your financial means, such as documentary proof of funds.
- Any other personal data which you provide to us directly.
We endeavour to keep your personal information secure. The below details are some of the methods used to ensure your information is kept safe:
- All computers used by our staff are password protected and virus security software is in operation.
- We have shredding facilities for all personal information.
What is the legal basis for processing the data?
The legal basis of processing your data are:
- ‘consent’, the data subject has given consent to the processing of his/her personal data for one or more specific purpose.
- ‘contract’, as defined by Article 6 of the GDPR where processing is necessary for the performance of a contract to which the data subject is party.
- ‘legal obligation’, where processing is necessary for compliance with a legal obligation for example compliance with anti-money laundering legislation and accounting practices.
Will the data be shared with any third parties?
We may disclose your personal data to competent regulatory authorities for example:, the Revenue Commissioners and the Residential Tenancies Board and other parties as requested or required by law.
How will the information be used?
We will use your information to:
- Enable us to respond to your queries.
- Maintain relevant contact, inform you of potential suitable property in line with your requirements.
- Arrange viewings, valuations and property maintenance.
- Maintain the accuracy of your information and communicate with you for other reasons related to your property requirements.
- Obtain feedback regarding a property or feedback on our service.
- Share with other regulatory authorities and any other party when sharing of information is required by law.
How long will the data be stored for?
In the absence of any legal requirements, your personal data will be retained for as long as necessary for the purpose of processing the tasks listed above. This means your data will be deleted if you withdraw consent to processing or the data is no longer required or inaccurate.
What rights does the data subject have?
You have the right to:
- Keep us updated.
- Request a copy of the personal information we hold about you. We require you to provide two pieces of approved identification to prove your identity. We will respond within one month of receipt of your written request and confirmed ID. This request is free of charge unless the request is manifestly unfounded or excessive.
- Have any inaccuracies in your data corrected.
- Request that we delete your personal data so it is erased from our records.
- Object to certain types of marketing.
- Object to automated processing.
Please contact us in writing should you wish for us to amend/delete your personal data:
Ed Donohoe M.S.C.S.I.
Donohoe Town & Country Limited
Butler Court
Patrick Street
Kilkenny
Ireland
Tel: 00353 56 777 0400
Email: ed@donohoeproperties.com
How can the data subject raise a complaint?
Please contact us in writing if you have any queries regarding this Privacy Notice.
If you wish to raise a complaint about Donohoe Town & Country Limited, please inform us in writing. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable.
All complaints should be addressed to:
Ed Donohoe M.S.C.S.I.
Donohoe Town & Country Limited
Butler Court
Patrick Street
Kilkenny
Ireland
Tel: 00353 56 777 0400
Email: ed@donohoeproperties.com
You may also complain directly to:
Office of the Data Protection Commissioner
Canal House
Station Road
Portarlington
Co. Laois
R32 AP23
Ireland
Phone: +353 (0761) 104 800 | LoCall 1890 25 22 31 | Fax +353 57 868 4757
Email: info@dataprotection.ie
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Review of Donohoe Town & Country Limited Privacy Notice
This Privacy Notice was reviewed in September 2019.